Only for out-of-hours emergencies
The Urgent Care Centre (UCC) is only for emergencies in the evening, at night, at weekends and on public holidays.
Always phone first
Before visiting the UCC, make sure you phone so that you can be sure of quickly receiving the help you need. After dialling the UCC number, you will hear a series of options. Press ‘1’ for priority in a potentially life-threatening situation.
Have your details at hand when you phone
Make sure you have the following at hand when you phone:
– Health insurance details (e.g. an EU health insurance card)
– ID
– Details of any medication you are taking
What to expect when you phone
Your phone call will be answered by a triage assistant who has been trained to quickly assess how serious your case is and how to proceed. The triage assistant will consult with the doctor on duty. You will then be given:
- Advice by telephone. The triage assistant will explain what you should do (this advice will be checked by the GP), or
- An appointment at the UCC, where you will be examined by a GP or nurse, or
- A home visit by the GP. A home visit is possible only if you are unable, for medical reasons, to come to the UCC.